Replacing a single IT person with a full-service support team.
After losing their sole internal IT staff member, a multi-province manufacturing and distribution company was faced with a choice: rehire or rethink. Southampton helped them replace uncertainty with strategy, and a single person with a full IT team.
Challenges
- One person responsible for both IT support and Syspro admin
- No proactive asset planning or infrastructure roadmap
- Lack of scalability to support multiple sites
- Aging equipment with no replacement strategy
- High risk during staff turnover due to undocumented knowledge
